Often, the people most deeply involved with a new software solution, implementation or other initiative leave somewhere along the way. Perhaps they are promoted, transferred to another department or move to another company. Those who remain behind to work with the systems these people created must be able to use those systems properly, with the right documentation, training manuals and help systems. Point North Consulting puts in place the safeguards that assure the documentation vital to success are not “ put on the back-burner” but are created properly—and are available for all users.

Our services also address the vital need for adequate business-continuity and disaster-recover preparation. We can help assess and plan for the unexpected, including training, rehearsal and testing to make sure the plans work if and when they are needed.

Leveraging Investment in Documentation with Doc-to-Help

Even the most advanced technologies are of little value if the users don’t understand how to get the most out of them. Learn how we use Doc-to-Help for Word to create effective user reference guides and compatible online help systems. We can develop truly useful systems that avoid ending up as the typical loose collection of inconsistent, poorly structured help topics. Click here to read more.